Privacy Policy

Effective Date: [January 2025]

At Innovative Loan Application (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect the personal and financial information of users (“you” or “User”) when you access or use our software-as-a-service platform (the “Service”).

By using the Service, you agree to the collection and use of your information as described in this Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information:

  • Name, email address, phone number, and company details

  • Login credentials and account information

b. Financial and Loan Data:

  • Loan applications, repayment history, savings records, and related financial information

  • Creditworthiness data or documents submitted by your organization or members

c. Usage Information:

  • IP address, device information, browser type

  • Pages visited, time spent on the platform, and feature usage

2. How We Use Your Information

We use the collected information to:

  • Provide, operate, and maintain the Service

  • Process loan applications and track repayments

  • Send notifications, alerts, and updates related to the Service

  • Generate reports and analytics for your organization

  • Improve the Service and develop new features

  • Ensure compliance with applicable laws and regulations

3. Sharing of Information

We do not sell, rent, or trade your information to third parties. We may share information:

  • With your consent

  • With service providers assisting us in operating the Service (under confidentiality agreements)

  • When required by law, regulation, or legal process

  • To protect our rights, property, or safety, or the rights and safety of others

4. Data Security

We implement industry-standard measures to protect your data:

  • Data encryption in transit and at rest

  • Secure cloud storage and regular backups

  • Access control and role-based permissions

While we strive to protect your information, no system is completely secure. You acknowledge that some risk remains in transmitting data online.

5. Data Retention

We retain your personal and financial data only as long as necessary to:

  • Provide the Service

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

Once the data is no longer required, it will be securely deleted or anonymized.

6. Your Rights

You have the right to:

  • Access and review your personal and organizational data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data, subject to legal or regulatory retention requirements

  • Withdraw consent for certain data processing activities

To exercise these rights, contact us at support@innovativeloanapp.com.

7. Cookies and Tracking Technologies

We may use cookies, analytics tools, and similar technologies to enhance your experience on the platform, track usage patterns, and improve our Service. You may control cookies through your browser settings.

8. Third-Party Services

Our platform may integrate with third-party services or APIs. These third parties may have their own privacy practices. We are not responsible for how they handle your information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on the platform with the effective date updated. Continued use of the Service constitutes acceptance of the revised Privacy Policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: info@innovative.ng